ThermoFlow 30-Day Outdoor Trial
Try it on your next adventure. Keep it if you love it.
The best way to experience ThermoFlow is outdoors. Take it camping, use it after a muddy adventure, or try it as part of your van setup.
Buy your ThermoFlow as normal and enjoy a 30-day outdoor trial. If it isn’t right for you, tell us within the trial period and return it for a refund. We cover the return shipping for eligible UK and EU orders.
How the trial works
There’s no separate application or registration. The trial is included automatically with eligible ThermoFlow purchases made directly through nomadia.shop.
You pay for your order at checkout. There is no trial subscription or additional payment at the end of the 30 days. If you decide to keep ThermoFlow, you don’t need to do anything.
The offer applies to consumer purchases delivered to the UK or an EU member state, including discounted purchases. Purchases from other retailers follow that retailer’s return arrangements.
When do my 30 days start?
Your trial starts on the day after your ThermoFlow is delivered and lasts for 30 calendar days.
Tell us you want to return it by the end of day 30. You then have a further 14 calendar days to send it back. If our return arrangements cause a delay, we’ll extend the dispatch deadline accordingly.
Can I actually use it outdoors?
Yes. You can unpack ThermoFlow, connect it and use it on your trips in accordance with the instruction manual.
Normal signs of careful outdoor testing, including minor cosmetic wear, will not reduce your refund. You do not need to return it unused.
ThermoFlow is a gas appliance and must be operated outdoors in accordance with the manual, with adequate ventilation and the required clearances. Do not operate the heater inside a vehicle, tent, shower enclosure or other enclosed space.
Gas, water and electricity used during your trial are at your own expense.
What condition should it be returned in?
Please return ThermoFlow reasonably clean, drained and dry, with all parts and accessories supplied with the purchase.
Use the original packaging if you still have it. Otherwise, suitable protective packaging is fine. Missing original packaging alone will not disqualify your return.
We do not charge a restocking fee or deduct for normal use permitted by this trial. If parts are missing, or there is damage caused by misuse, unauthorised alterations or handling beyond careful trial use, we may make a reasonable deduction reflecting the actual loss in value. We will explain any proposed deduction and provide supporting details.
A product fault is handled under your legal rights and warranty, rather than treated as customer-caused damage.
How do I request a return?
Email support@nomadia.shop with your order number, or other proof of purchase, and tell us you would like to return your ThermoFlow under the 30-day outdoor trial.
You don’t need to give a reason. Feedback is welcome but optional.
We’ll provide a prepaid return label or arrange collection, together with packing and return instructions. Please contact us before arranging your own postage so we can cover the return using our nominated service.
Your timely return request counts from when you send it; you do not need to wait for our approval before the trial deadline.
How should I pack it?
Switch the unit off, allow it to cool, disconnect and remove the gas canister, and drain and dry the water system in accordance with the manual.
Do not include any gas canister or fuel in the return parcel.
Pack the unit and its accessories securely and follow our carrier instructions. If the battery or unit is damaged, leaking or overheating, contact us before shipping so we can arrange a suitable return.
Keep your collection receipt or proof of postage.
What will be refunded?
For an eligible return, we refund the price paid for the returned ThermoFlow kit, including its supplied accessories, and the applicable standard outbound delivery charge. We cover the return shipping through our nominated service.
Any extra amount paid for an upgraded delivery service is not refunded. For orders containing other items you keep, we refund the delivery amount attributable to the returned items, where applicable.
For EU deliveries, import VAT, customs duties and clearance fees paid directly to customs or a carrier are not refunded by Nomadia. You may be able to reclaim some charges from the relevant authority or carrier; we can provide proof of return. Taxes collected by Nomadia are refunded where applicable.
The trial does not reimburse gas, electricity, water, third-party installation costs or other expenses incurred while using the product.
When will I receive my refund?
We issue refunds to the original payment method without undue delay and no later than 14 calendar days after receiving your return request. We may withhold the refund until we receive the goods or evidence that you have sent them back, whichever happens first, unless we have offered to collect them.
Your bank or payment provider may take additional time to show the refund.
What about bundles and free gifts?
If you return a complete ThermoFlow kit or bundle, please include all of its supplied components and any promotional gifts linked to that purchase.
If you want to return only part of a bundle, we’ll explain the refund calculation using the discounted price allocated to those items in your order. We will not introduce an undisclosed penalty or restocking fee.
Your legal rights remain protected
This trial gives you an additional opportunity to use ThermoFlow outdoors. It does not replace or limit your statutory cancellation rights, rights relating to faulty or misdescribed goods, or the ThermoFlow warranty.
UK and EU online customers generally have a separate 14-day statutory cancellation right. You can exercise that right through any clear cancellation statement; using our return process is not compulsory. Any more protective mandatory rights applicable in your country remain unaffected.
If your ThermoFlow develops a fault, contact us even if the outdoor trial has ended.
This offer is provided by Nomadia Gear Ltd, 17 Jarman Way, Orchard Road, Royston, SG8 5HW, United Kingdom.
Questions? Email support@nomadia.shop.